Frequently Asked Questions
Questions about gifts and packaging
Yes.
You can have the order delivered as a gift to the address of your choice. Do you want a gift box? Please contact us or select the "Gift Wrapping" option in the shopping basket. Here you can also select a premium gift card and you can leave...
No.
We only add the packaging slip by default, which does not contain any prices. The gift message and gift sender is also clearly stated on the packaging slip. The invoice will be sent digitally to the sender, not the receiver unless other is...
Yes this is possible. When you are in the shopping cart on our website, you can leave a message for your gift and we will add it on a card in the package! This gift message will either be printed on a premium card. You can choose different type of card...
Product information
In recent years there have been multiple "fakes" on the market of the established top houses from France, Italy, and Spain, among others. There is much more Petrus, Tignanello, Ornellaia, and Vega Sicilia on the market than has ever been made, to name...
Most wine evaluators use a model in which the wines are classified on a 100-point scale. Wines with more than 90 points are the A wines.
* 96-100, extraordinary wines* 90-95, excellent wines* 80-89, above-average to very good wines* 70-79, average wines...
Most wine is in a standard 0.75-liter bottle, but that is not always the case. Especially Champagne is bottled in different sizes. Others (especially red wine) are also available in bottles with different volumes. We have made a list of the most important...
Questions about discounts and offers
Zoals we ook aangegeven in de mails en pop ups rond de kortingscodes gelden deze niet op alle producten. Uitzondering zijn bijvoorbeeld artikelen die al een aanbiedingsprijs kennen, indien u al een korting krijgt (bijv een afhaalkorting) maar ook schaarse...
We communicate our offers in various ways. Discount codes and special offers on scarce wines are always first and foremost communicated to our regular customers via the Newsletter and our App. The advice is certainly to subscribe to the newsletter and...
Support
Gelukkig komt het niet vaak voor maar het gebeurt sporadisch dat vanuit de Track&Trace wordt gemeld dat pakket is afgeleverd (op opgegeven adres op bij bij een Afhaal-lokatie) maar het pakket is niet te vinden is. Mocht dit voorkomen dan openen wij...
Horeca en Retail
If you have a company located abroad (EU), you can place your order without any problem. During registration, in addition to all NAW information, you also enter your VAT number. The VAT is checked online, and if confirmed, you can place the order with...
Do you have a party where you need wines or a relationship gift? We arrange this quickly and professionally. You can place your order on the site, or feel free to call our customer service on: 0031 (78) 6540615. You can then pass on your wishes, and ...
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (eg. a pallet), it is better to contact us directly. For our colleagues in the wine world, we use a retail price list. ...
Questions about Grandcruwijnen
Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...
Grandcruwijnen has the highest possible rating on wine-searcher.com (5 stars). These are Wine Searcher's review criteria regarding reliability, range, response speed, no fake prices/range along with many others.
As you can see, the 5 star is not just...
Yes! All the prices we show include the mandatory Dutch VAT.
Questions about ordering
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto.
Grandcruwijnen does not sell alcoholic beverages to people under the...
Amount of bottles
1–12
13–24
25-36
37–48
Austria (AT)
€13,00
€26,00
€39,00
€52,00
Belgium (BE)*
€8,95 (for orders below €150)
Bulgaria (BG)
€36,80
€73,60
€110,40
€147,20
Croatie (HRV)
€36,80
€73,60
€110...
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...
Questions about returns and complaints
Grandcruwijnen is all about satisfied customers. Do you have complaints about our service? Then report them to our customer service. You will receive a sincere answer to your complaint within two working days. Do you believe that your complaint has not...
Wine is a natural product that 'lives' and it is, therefore, possible that the quality deviates at any time. We will do our utmost to find a good solution, so please contact us immediately. The problem with cork or TCA is that the cause does not always...
Wines that have become worse due to storage for too long, and are not intended as wines for storage.
Wines that have been oxidized by dehydration, or are stored in a storage place that is too dry and/or too warm).
Wines that have not been purchased...
Questions about payment
Yes, through Billink.
Through our webshop, you can pay with iDEAL, Creditcard, PayPal, Mister Cash, Riverty (AfterPay), Billink, Mybank, bank, or PayPal transfer. You can also pay with PIN /Card when you pick up your order at the store. Would you like to know more about the...
We regularly have promotions that give a discount on the range or type of wine. Discount coupons are only valid during the period stated in the specific promotion period. You can enter the relevant coupon code in your shopping cart by pressing the 'Enter...
Questions about your order
We attempt to make our stock numbers on the website as accurate as possible meaning we can process your order more swiftly making your waiting time minimal. If a wine is not in stock but you are able to place an order this means we are able to get these...
For a number of wines, we are able to have them back in stock within a few days. If the wine is not in stock, we have adjusted our website so that you are still able to order more than we currently have in stock. In the unlikely event that we are unable...
Yes.
All orders/shipments are insured. In case of damage, we provide a 100 percent satisfaction guarantee.
Questions about delivery and collection
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...
Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home!
You can find all information about delivery to Belgium here:
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto.
Grandcruwijnen does not sell alcoholic beverages to people under the...
Questions about international delivery
Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home!
You can find all information about delivery to Belgium here:
Yes. Grandcruwijnen delivers wines to customers throughout Europe. For deliveries abroad, you pay a predetermined and fixed amount per country (regardless of your order). This is a contribution to the transportation and insurance of the shipment.
If you have a company located abroad (EU), you can place your order without any problem. During registration, in addition to all NAW information, you also enter your VAT number. The VAT is checked online, and if confirmed, you can place the order with...
Companies/International
We can deliver to EU companies without excise duty by means of a Guided Document (VGB). We deliver the wine in which we have paid the NL excise duty and these are therefore settled (so delivery takes place with prices including excise duty). A VGB document...
Grandcruwijnen has an export/import license and can also deliver to a non-EU country such as the UK. It means that you can simply order your wines which we will ship via PostNL. We will add to the package a CN23 document in which we describe the content...
Grandcruwijnen pays VAT in Belgium via our VAT number (OSS). Our Fiscal Representative is Eurotax and they do the payment of duty on our behalf in Belgium at: DOUANE DE RISQUONS TOUT (MOUSCRON) Rue de l’Echauffourée 7700 MOUSCRON): Ezxcise number Belgium...
Questions about features of the website
If you click on "Our wines" at the top of the menu bar and then choose (f.ex) "Wines" you will get a new window with a multitude of filters on the left. You can then select; Country, Region, Price Range, and you can refine our entire file of wines to...
You can mark a wine (on the picture) as a favorite by clicking on the asterisk. Your favorites are automatically placed in "My Wine Cellar" when you are logged in. From the wine cellar, you can easily order this wine or look back at your favorites. It...
You first have to be logged in with your email address and password. You then click on the wine that you want to leave a review for. You will then see a tab leaf overview on the wine's detail page. If you click on Reviews, you can leave a review about...
Questions about delivery to consumers and catering industry and retail
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (f.ex. a pallet), it is better to contact us directly. Our retail and catering prices only apply to wine merchants and catering...
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (eg. a pallet), it is better to contact us directly. For our colleagues in the wine world, we use a retail price list. ...
