Questions about delivery and collection

Can I have a parcel delivered to a pick-up point?

Yes, you can! If you wish to have your parcel delivered to a pick-up point, please select this option during your checkout online; Day delivery with DPD. We will make sure your package will be delivered to DPD. Once your package is ...

Problemen bij PostNL - Juni 2023

STATUS JUNI 2023 PostNL kent momenteel serieuze vertragingen op drukke dagen (vaak op een maandag) zoals ook vermeld in de krant en het is zelfs op het Journaal geweest. De pakketten worden wel bij ons opgehaald conform afspraak maar...

Can I get my wines in their original packaging, too?

We have special packaging material (pulp or paper mats) for the shipment of your wines to ensure that your wines are sent safely and this means that your shipments are also insured, so in the unlikely event that something happens that causes your package...

Responsible alcohol use

At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto. Grandcruwijnen does not sell alcoholic beverages to people under the...

Does Grandcruwijnen also deliver in Belgium?

Do you live in Belgium? Even then you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home! Information for Belgian customers Many customers from Belgium order their wines from us. Not...

Is there an age check, and is there an ID requirement?

At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...

How do I know when my order will be delivered?

You will receive status updates about your order by e-mail, and you can use the track & trace service to see when the deliverer comes to you. You will be notified by our delivery service which day and what part of the day, the package will be delivered...

How does Grandcruwijnen deliver my order?

We use the service of PostNL, DPD, or Budbee (evening delivery) to deliver your order. You will receive your order in sturdy packaging, specially developed for the transport of wine bottles. We state on the checkout page for each delivery service, what...

Why are there different delivery costs?

We offer a wide variety of options for you to choose the delivery supplier for your package, and we work with DPD, PostNL, and Budbee. You have the choice, but in addition to costs, Grandcruwijnen also finds it very important that the shipments are CO2...

Where can my order be delivered?

There are a few different options for where your order can be delivered: Have it delivered to your home Have it delivered to an address of your choice Choose a pick-up point at a PostNL location We will also provide you with tracking...

Consequence of new regulations regarding the supply of alcohol

As of the summer of 2021, there will be official legislation regarding the supply of Alcohol and similar rules apply to the sale of alcohol in a store. So whoever orders the wine and who receives the wine must be 18 years or older. There will then also...

Can I receive my order in its original packaging?

We have special packaging material for the shipment of your wines (pulp or paper mats) to ensure that your wines are sent safely and this ensures your shipments are insured; so if something should happen that causes your package to be damaged, you will...

Can I collect/pick up my order?

Yes you can. If you choose this option, you can pay in advance by bank transfer, or on site with a card payment. There will be no shipping cost and you will recieve a notification from us when your order is ready. You can pick up your order...

What is the delivery time?

What is the delivery time? If we receive your order and payment on business days, before 17:00, and it is in stock, we will ship it on the same day. In 99.9% of cases, DPD & PostNL delivers the next day (Monday-Saturday) and Budbee the next business...

What happens if I am not home when my order arrives?

If you are not home when we deliver your order, we offer the option of giving it to a neighbor. If this is not successful, or not an option for you, our delivery person will leave you a message. On this message there will be a "Not-at-home code". With...