Questions about your order

What should I do when there is no stock left of a wine I would like to purchase?

We attempt to make our stock numbers on the website as accurate as possible meaning we can process your order more swiftly making your waiting time minimal. If a wine is not in stock but you are able to place an order this means we are able to get these...

What does it mean if my order comes in backorder?

For a number of wines, we are able to have them back in stock within a few days. If the wine is not in stock, we have adjusted our website so that you are still able to order more than we currently have in stock. In the unlikely event that we are unable...

Is my order insured?

Yes. All orders/shipments are insured. In case of damage, we provide a 100 percent satisfaction guarantee.

Can I receive my order in its original packaging?

We have special packaging material for the shipment of your wines (pulp or paper mats) to ensure that your wines are sent safely and this ensures your shipments are insured; so if something should happen that causes your package to be damaged, you will...

Does Grandcruwijnen have all wines in stock?

Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...

In stock but another year?

Should a wine unexpectedly, no longer be available, but we still have the same wine from another year? We will then contact you to discuss whether you agree with the relevant year. We will never send you wine from another year without discussing...

A wine says "Limited stock". What does this mean?

We try to keep track of stock quantities as accurately as possible so that you do not order anything that is not in stock. If limited stock is reported, this means that there are a maximum of 3 bottles of the wine, in stock. If you place an order, ...

Can I get my wines in their original packaging, too?

We have special packaging material (pulp or paper mats) for the shipment of your wines to ensure that your wines are sent safely and this means that your shipments are also insured, so in the unlikely event that something happens that causes your package...