Questions about returns and complaints

How can I make a complaint?

Grandcruwijnen is all about satisfied customers. Do you have complaints about our service? Then report them to our customer service. You will receive a sincere answer to your complaint within two working days. Do you believe that your complaint has not...

I am not satisfied with my purchase. Can I return my order?

You can return the bottles within 14 days after cancellation. If you return opened or damaged bottles, the decrease in value will be deducted from the amount to be refunded. For a 100% refund, the product must be sealed and not opened. Wine which has...

Is your bottle corked?

Wine is a natural product that 'lives' and it is, therefore, possible that the quality deviates at any time. We will do our utmost to find a good solution, so please contact us immediately. The problem with cork or TCA is that the cause...

In which cases do you not replace bad bottles as part of your quality guarantee?

Wines that have become worse due to storage for too long, and are not intended as wines for storage. Wines that have been oxidized by dehydration, or are stored in a storage place that is too dry and/or too warm). Wines that have not been purchased...

My bottles were damaged in transit. What now?

Have your bottles unexpectedly suffered breakage due to transport or packaging? Please let us know as soon as possible, preferably within 24 hours, via our customer service: +31 (0) 78 6450615.

Can I return wines that I do not like?

If you don't like a wine, you can return the unopened bottle (s) without any problem. The purchase costs of this wine will then either be refunded to your bank account, or if you wish, settled with another wine choice or, if desired, deposited into your...

Not happy, money back — Trial Guarantee

What exactly does trial warranty entail? A 45-day trial guarantee applies to Grand Cru wines as standard. In addition to the reflection period, you also have a trial guarantee. This means that you can return your wine if you have ordered several bottles...

What is the procedure if it is suspected that the wine is not good?

Unfortunately, it sometimes happens that a wine is corked (TCA bacteria) or is (incorrectly)