Frequently Asked Questions

Questions about gifts and packaging
Can I place an order as a gift?
Yes.  You can have the order delivered as a gift to the address of your choice. Do you want a gift box? Please contact us or select the "Gift Wrapping" option in the shopping basket. Here you can also select a premium gift card and you can leave...
Is there an invoice included in the gift?
No.  We only add the packaging slip by default, which does not contain any prices. The gift message and gift sender is also clearly stated on the packaging slip. The invoice will be sent digitally to the sender, not the receiver unless other is...
Can I add a personal message to my gift?
Yes this is possible. When you are in the shopping cart on our website, you can leave a message for your gift and we will add it on a card in the package! This gift message will either be printed on a premium card. You can choose different type of card...
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Product information
The assessment of wine is from a different vintage. Why?
Not every vintage of a wine is evaluated by well-known wine judges such as Parker and James Suckling. In most cases, it is only done every few years. We state the assessment for you to read exactly which year the relevant evaluation is from. However, ...
How can we be sure we are not buying fake bottles?
In recent years there have been multiple "fakes" on the market of the established top houses from France, Italy, and Spain, among others. There is much more Petrus, Tignanello, Ornellaia, and Vega Sicilia on the market than has ever been made, to name...
What are the different sizes of wine?
Most wine is in a standard 0.75-liter bottle, but that is not always the case. Especially Champagne is bottled in different sizes. Others (especially red wine) are also available in bottles with different volumes. We have made a list of the most important...
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Questions about discounts and offers
If I advise friends to look at your site, will that be rewarded?
Yes! When you log into your account, you can select the option "Tip a friend" under the function "My Account". You can leave a name and email address, and the individuals specified by you will receive a one-time invitation from you to view our website...
How can I earn loyalty/discount points?
You receive loyalty points if you have an account with Grandcruwijnen. You can view your balance under My Account. You will automatically receive discount points that can be redeemed as a discount with an order: when registering at Grandcruwijnen...
How can I find the offers?
We communicate our offers in various ways. Discount codes and special offers on scarce wines are always first and foremost communicated to our regular customers via the Newsletter and our App. The advice is certainly to subscribe to the newsletter and...
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Support
Mijn pakket is niet afgeleverd
Gelukkig komt het niet vaak voor maar het gebeurt sporadisch dat vanuit de Track&Trace wordt gemeld dat pakket is afgeleverd (op opgegeven adres op bij bij een Afhaal-lokatie) maar het pakket is niet te vinden is. Mocht dit voorkomen dan openen wij...
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Questions about Grandcruwijnen
Does Grandcruwijnen have all wines in stock?
Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...
How does Grandcruwijnen deliver my order?
We use the service of PostNL, DPD, or Budbee (evening delivery) to deliver your order. You will receive your order in sturdy packaging, specially developed for the transport of wine bottles. We state on the checkout page for each delivery service, what...
Grandcruwijnen has the highest possible rating (5 stars) on wine-searcher.com. How is this determined?
Grandcruwijnen has the highest possible rating on wine-searcher.com (5 stars). These are Wine Searcher's review criteria regarding reliability, range, response speed, no fake prices/range along with many others. As you can see, the 5 star is not just...
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Questions about ordering
Responsible alcohol use
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto. Grandcruwijnen does not sell alcoholic beverages to people under the...
What are the shipment costs of delivery abroad?
  <strong>Amount of bottles</strong> <strong>1–12</strong> <strong>13–24</strong> <strong>25-36</strong> <strong>37–48</strong> Austria (AT) €13,00 €26,00 €39,00 €52,00 Belgium (BE)* €8,95 (for orders below €150) Bulgaria...
Is there an age check, and is there an ID requirement?
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...
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Questions about returns and complaints
Not happy, money back — Trial Guarantee
What exactly does trial warranty entail? A 45-day trial guarantee applies to Grand Cru wines as standard. In addition to the reflection period, you also have a trial guarantee. This means that you can return your wine if you have ordered several bottles...
Can I return wines that I do not like?
If you don't like a wine, you can return the unopened bottle (s) without any problem. The purchase costs of this wine will then either be refunded to your bank account, or if you wish, settled with another wine choice or, if desired, deposited into your...
My bottles were damaged in transit. What now?
Have your bottles unexpectedly suffered breakage due to transport or packaging? Please let us know as soon as possible, preferably within 24 hours, via our customer service: +31 (0) 78 6450615.
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Questions about payment
Can I pay later?
Yes, through Billink.
What are the payment options at Grandcruwijnen?
Through our webshop, you can pay with iDEAL, Creditcard, PayPal, Mister Cash, Riverty (AfterPay), Billink, Sofortbanking, Giropay, Mybank, bank, or PayPal transfer. You can also pay with PIN when you pick up your order at the store. Would you like to...
I have received a coupon or discount code from you. How does this work?
We regularly have promotions that give a discount on the range or type of wine. Discount coupons are only valid during the period stated in the specific promotion period. You can enter the relevant coupon code in your shopping cart by pressing the 'Enter...
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Questions about your order
A wine says "Limited stock". What does this mean?
We try to keep track of stock quantities as accurately as possible so that you do not order anything that is not in stock. If limited stock is reported, this means that there are a maximum of 3 bottles of the wine, in stock. If you place an order, ...
In stock but another year?
Should a wine unexpectedly, no longer be available, but we still have the same wine from another year? We will then contact you to discuss whether you agree with the relevant year. We will never send you wine from another year without discussing...
Does Grandcruwijnen have all wines in stock?
Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...
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Questions about delivery and collection
How do I know when my order will be delivered?
You will receive status updates about your order by e-mail, and you can use the track & trace service to see when the deliverer comes to you. You will be notified by our delivery service which day and what part of the day, the package will be delivered...
Does Grandcruwijnen also deliver in Belgium?
Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home! <strong>Information for Belgian customers</strong> Many customers from Belgium order their wines from us. Not...
Is there an age check, and is there an ID requirement?
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...
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Questions about international delivery
Does Grandcruwijnen also deliver in Belgium?
Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home! <strong>Information for Belgian customers</strong> Many customers from Belgium order their wines from us. Not...
Can I have my order delivered outside the Netherlands?
Yes. Grandcruwijnen delivers wines to customers throughout Europe. For deliveries abroad, you pay a predetermined and fixed amount per country (regardless of your order). This is a contribution to the transportation and insurance of the shipment.
We are a company outside the Netherlands but within the EU and want delivery without Dutch VAT.
If you have a company located abroad (EU), you can place your order without any problem. During registration, in addition to all NAW information, you also enter your VAT number. The VAT is checked online, and if confirmed, you can place the order with...
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Companies/International
Can Grandcruwijnen deliver the wines to companies without excise duty?
We can deliver to EU companies without excise duty by means of a Guided Document (VGB). We deliver the wine in which we have paid the NL excise duty and these are therefore settled (so delivery takes place with prices including excise duty). A VGB document...
Can you handle delivery of wines to the UK after Brexit
Grandcruwijnen has an export/import license and can also deliver to a non-EU country such as the UK. It means that you can simply order your wines which we will ship via PostNL. We will add to the package a CN23 document in which we describe the content...
How does Grandcruwijnen arrange excise duties and VAT in Belgium?
Grandcruwijnen pays VAT in Belgium via our VAT number (OSS). Our Fiscal Representative is Eurotax and they do the payment of duty on our behalf in Belgium at: DOUANE DE RISQUONS TOUT (MOUSCRON) Rue de l’Echauffourée 7700 MOUSCRON): Ezxcise number Belgium...
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Questions about features of the website
How can I leave a review?
You first have to be logged in with your email address and password. You then click on the wine that you want to leave a review for. You will then see a tab leaf overview on the wine's detail page. If you click on Reviews, you can leave a review about...
What are the general terms and conditions of Grandcruwijnen?
Do you want to see our terms and conditions? then click on: <a href="/en/algemene-voorwaarden">Terms and Conditions.</a>
Can I favorite a wine?
You can mark a wine (on the picture) as a favorite by clicking on the asterisk. Your favorites are automatically placed in "My Wine Cellar" when you are logged in. From the wine cellar, you can easily order this wine or look back at your favorites. It...
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Questions about delivery to consumers and catering industry and retail
Do you also supply to catering and retail?
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (f.ex. a pallet), it is better to contact us directly. Our retail and catering prices only apply to wine merchants and catering...
Does Grandcruwijnen also sell to other wine industries?
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (eg. a pallet), it is better to contact us directly. For our colleagues in the wine world, we use a retail price list.&nbsp...
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