Frequently Asked Questions

Questions about gifts and packaging

Yes.  You can have the order delivered as a gift to the address of your choice. Do you want a gift box? Please contact us or select the "Gift Wrapping" option in the shopping basket. Here you can also select a premium gift card and you can leave...
No.  We only add the packaging slip by default, which does not contain any prices. The gift message and gift sender is also clearly stated on the packaging slip. The invoice will be sent digitally to the sender, not the receiver unless other is...
Yes this is possible. When you are in the shopping cart on our website, you can leave a message for your gift and we will add it on a card in the package! This gift message will either be printed on a premium card. You can choose different type of card...

Product information

In recent years there have been multiple "fakes" on the market of the established top houses from France, Italy, and Spain, among others. There is much more Petrus, Tignanello, Ornellaia, and Vega Sicilia on the market than has ever been made, to name...
Most wine is in a standard 0.75-liter bottle, but that is not always the case. Especially Champagne is bottled in different sizes. Others (especially red wine) are also available in bottles with different volumes. We have made a list of the most important...
Most wine evaluators use a model in which the wines are classified on a 100-point scale. Wines with more than 90 points are the A wines. * 96-100, extraordinary wines
* 90-95, excellent wines
* 80-89, above-average to very good wines
* 70-79...

Questions about discounts and offers

We communicate our offers in various ways. Discount codes and special offers on scarce wines are always first and foremost communicated to our regular customers via the Newsletter and our App. The advice is certainly to subscribe to the newsletter and...
Yes! When you log into your account, you can select the option "Tip a friend" under the function "My Account". You can leave a name and email address, and the individuals specified by you will receive a one-time invitation from you to view our website...

Support

Gelukkig komt het niet vaak voor maar het gebeurt sporadisch dat vanuit de Track&Trace wordt gemeld dat pakket is afgeleverd (op opgegeven adres op bij bij een Afhaal-lokatie) maar het pakket is niet te vinden is. Mocht dit voorkomen dan openen wij...

Questions about Grandcruwijnen

Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...
We use the service of PostNL, DPD, or Budbee (evening delivery) to deliver your order. You will receive your order in sturdy packaging, specially developed for the transport of wine bottles. We state on the checkout page for each delivery service, what...
Grandcruwijnen has the highest possible rating on wine-searcher.com (5 stars). These are Wine Searcher's review criteria regarding reliability, range, response speed, no fake prices/range along with many others. As you can see, the 5 star is not just...

Questions about ordering

At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass, but responsibly. Better to drink less, but with a nice wine, is our motto. Grandcruwijnen does not sell alcoholic beverages to people under the...
  Amount of bottles 1–12 13–24 25-36 37–48 Austria (AT) €13,00 €26,00 €39,00 €52,00 Belgium (BE)* €8,95 (for orders below €150) Bulgaria...
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...

Questions about returns and complaints

What exactly does trial warranty entail? A 45-day trial guarantee applies to Grand Cru wines as standard. In addition to the reflection period, you also have a trial guarantee. This means that you can return your wine if you have ordered several bottles...
If you don't like a wine, you can return the unopened bottle (s) without any problem. The purchase costs of this wine will then either be refunded to your bank account, or if you wish, settled with another wine choice or, if desired, deposited into your...
Have your bottles unexpectedly suffered breakage due to transport or packaging? Please let us know as soon as possible, preferably within 24 hours, via our customer service: +31 (0) 78 6450615.

Questions about payment

Yes, through Billink.
Through our webshop, you can pay with iDEAL, Creditcard, PayPal, Mister Cash, Riverty (AfterPay), Billink, Sofortbanking, Giropay, Mybank, bank, or PayPal transfer. You can also pay with PIN when you pick up your order at the store. Would you like to...
We regularly have promotions that give a discount on the range or type of wine. Discount coupons are only valid during the period stated in the specific promotion period. You can enter the relevant coupon code in your shopping cart by pressing the 'Enter...

Questions about your order

We try to keep track of stock quantities as accurately as possible so that you do not order anything that is not in stock. If limited stock is reported, this means that there are a maximum of 3 bottles of the wine, in stock. If you place an order, ...
Should a wine unexpectedly, no longer be available, but we still have the same wine from another year? We will then contact you to discuss whether you agree with the relevant year. We will never send you wine from another year without discussing...
Grandcruwijnen has most wines in stock. If the products you ordered are no longer in stock, we will inform you within one working day. We often have the wines back within 1 to 2 days. If you don't want to wait for that, you can opt for an alternative...

Questions about delivery and collection

You will receive status updates about your order by e-mail, and you can use the track & trace service to see when the deliverer comes to you. You will be notified by our delivery service which day and what part of the day, the package will be delivered...
Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home! Information for Belgian customers Many customers from Belgium order their wines from us. Not...
At Grandcruwijnen, we stand for responsible enjoyment. We want adults to enjoy moments with a nice glass of wine, responsibly. Better to drink less, but with a nicer wine is our motto. Grandcruwijnen does not sell alcoholic beverages to young people ...

Questions about international delivery

Do you live in Belgium? Even then, you can order your wines easily and quickly at Grandcruwijnen. We simply deliver your order to your home! Information for Belgian customers Many customers from Belgium order their wines from us. Not...
Yes. Grandcruwijnen delivers wines to customers throughout Europe. For deliveries abroad, you pay a predetermined and fixed amount per country (regardless of your order). This is a contribution to the transportation and insurance of the shipment.
If you have a company located abroad (EU), you can place your order without any problem. During registration, in addition to all NAW information, you also enter your VAT number. The VAT is checked online, and if confirmed, you can place the order with...

Companies/International

We can deliver to EU companies without excise duty by means of a Guided Document (VGB). We deliver the wine in which we have paid the NL excise duty and these are therefore settled (so delivery takes place with prices including excise duty). A VGB document...
Grandcruwijnen has an export/import license and can also deliver to a non-EU country such as the UK. It means that you can simply order your wines which we will ship via PostNL. We will add to the package a CN23 document in which we describe the content...
Grandcruwijnen pays VAT in Belgium via our VAT number (OSS). Our Fiscal Representative is Eurotax and they do the payment of duty on our behalf in Belgium at: DOUANE DE RISQUONS TOUT (MOUSCRON) Rue de l’Echauffourée 7700 MOUSCRON): Ezxcise number Belgium...

Questions about features of the website

You first have to be logged in with your email address and password. You then click on the wine that you want to leave a review for. You will then see a tab leaf overview on the wine's detail page. If you click on Reviews, you can leave a review about...
You can mark a wine (on the picture) as a favorite by clicking on the asterisk. Your favorites are automatically placed in "My Wine Cellar" when you are logged in. From the wine cellar, you can easily order this wine or look back at your favorites. It...

Questions about delivery to consumers and catering industry and retail

Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (f.ex. a pallet), it is better to contact us directly. Our retail and catering prices only apply to wine merchants and catering...
Grandcruwijnen supplies to all channels. Consumers, catering, and retail can place orders via our website. For larger quantities (eg. a pallet), it is better to contact us directly. For our colleagues in the wine world, we use a retail price list. ...