What happens if I am not home when my order arrives?

If you are not at home, see the options below for each delivery service.

Returns

We will charge the costs of returning and any resending at the current costs because we also have to pay these costs. Of course we do not charge these costs if a package is returned due to damage.

 

So it is important to know

Legally, a package must be received by someone aged 18 or older with identification requirements.
Delivering to neighbours or simply placing it somewhere is therefore no longer legally possible.
Keep a close eye on the Track&Trace - here you will find the time slot in which the delivery person will come by to deliver your order.
If you are not at home, the information will be updated in the Track&Trace during the day and you will find information where you can collect your package.

 

IMPORTANT: The Track&Trace provides all information about the status (time slot, not at home, collection point) and is also where you can make any changes. You must do this yourself.

 

DPD

You will receive a message that the package you sent has arrived at the depot. The next morning you can see the follow-up scanning in Track & Trace and the delivery of the package to the driver. You will then receive a second message with the delivery time of 60 minutes and you can even see how many stops the driver is away from the delivery address. The recipient can respond to both messages and indicate a different delivery date, a different address, delivery to the chosen parcel shop. DPD visits the customer twice and if he is not at home, the package is taken to the DPD depot and the customer can make a new delivery appointment by email. The package will remain here for 7 days and then it will be returned to us. The customer will receive another message after 4 days that a new appointment can be made to have the package delivered. If the appointment is not made, shipping costs will also be charged for returns.

 

POSTNL

You will receive a message that the package you sent has arrived at the depot. The next morning you can see the follow-up scanning in Track & Trace and the delivery of the package to the driver. With the 'Change for delivery' option you can let your customers adjust the delivery option of their shipment themselves. The time of delivery can be changed until 6:00 am on the day of delivery. Changing the delivery time is possible from the moment a package receives the first sorting scan. Postnl visits the customer once and if he or she is not at home, the package is sent to a collection point. The package will remain at the collection point for 7 days and if it has not been collected, it will be returned to us. Shipping costs are also involved.