Frequently Asked Questions

Questions about gifts and packaging
Can I add a gift card to my order?
We offer the service of adding a gift card to your order, at no additional cost. The cards are designed by a graphic designer, and you can choose from various designs of cards with different themes. Depending on the season, more designs will also be ...
We want to send a gift. How does that work?
Business gifts - you select and we do the rest We will gladly take care of your wine and business gifts — for every occasion and in every price range, nicely wrapped in a box with a bow, or in a sturdy box. Tell us your wishes and we will make you ...
Do you take care of gifts and Christmas gifts?
Yes — we can completely relieve you and take a lot of time off your hands! All you have to do is determine what you want to send, and tell us to whom it should be sent; we will do the rest afterward. You can read more about the possibilities here. ...
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Questions about Grandcruwijnen
Is my information kept safe with Grandcruwijnen?
The data you enter on our website will always be kept safe and secure. Grandcruwijnen.nl uses coding technologies that are common standards within the IT-sector. Additionally, we use a secure server for sensitive/personal information, such as financial...
How come Grandcruwijnen is able to offer a large number of wines for low prices?
In 2010, Grandcruwijnen developed a logistics model that allows us to import wine to the Netherlands with less channels to go through. The result: Significanlty lower prices and a larger product variety. We have direct connections with large wineries...
What does good quality wine mean?
The Wine Advocate is a leading institute founded by Robert Parker. Mr. Parker is the wine guru in the wine world. They taste thousands of wines per year and classify them on a 100-point scale. Wines with more than 90 points, are the A wines. A large ...
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Questions about ordering
What is the minimum order quantity?
There is no minimum order quantity at Grandcruwijnen. We break the trends of box sales, and unlike many other (internet) wine merchants, you buy the wine by the bottle. This way, you are able to try different wines.
The website is in dutch - how can i order?
Via the language selector you can change the language in English. The whole ordering process (checkout, etc) and the front end will be in english. Given the large amount of wines the information on the wines itself is unfortunately still in dutch. If...
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Questions about returns and complaints
How can I make a complaint?
Grandcruwijnen is all about satisfied customers. Do you have complaints about our service? Then report them to our customer service. You will receive a sincere answer to your complaint within two working days. Do you believe that your complaint has not...
I am not satisfied with my purchase. Can I return my order?
You can return the bottles within 14 days after cancellation. If you return opened or damaged bottles, the decrease in value will be deducted from the amount to be refunded. For a 100% refund, the product must be sealed and not opened. Wine which has...
Is your bottle corked?
Wine is a natural product that 'lives' and it is, therefore, possible that the quality deviates at any time. We will do our utmost to find a good solution, so please contact us immediately. The problem with cork or TCA is that the cause does not always...
In which cases do you not replace bad bottles as part of your quality guarantee?
Wines that have become worse due to storage for too long, and are not intended as wines for storage. Wines that have been oxidized by dehydration, or are stored in a storage place that is too dry and/or too warm). Wines that have not been purchased...
My bottles were damaged in transit. What now?
Have your bottles unexpectedly suffered breakage due to transport or packaging? Please let us know as soon as possible, preferably within 24 hours, via our customer service: +31 (0) 78 6450615.
Can I return wines that I do not like?
If you don't like a wine, you can return the unopened bottle (s) without any problem. The purchase costs of this wine will then either be refunded to your bank account, or if you wish, settled with another wine choice or, if desired, deposited into your...
Not happy, money back — Trial Guarantee
What exactly does trial warranty entail? A 45-day trial guarantee applies to Grand Cru wines as standard. In addition to the reflection period, you also have a trial guarantee. This means that you can return your wine if you have ordered several bottles...
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Questions about payment
Can I pay later?
Yes, through Billink.
What are the payment options at Grandcruwijnen?
Through our webshop, you can pay with iDEAL, Creditcard, PayPal, Mister Cash, AfterPay, Billink, Sofortbanking, Giropay, Mybank, bank, or PayPal transfer. You can also pay with PIN when you pick up your order at the store. Would you like to know more...
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Questions about your order
What does it mean if my order comes in backorder?
For a number of wines, we are able to have them back in stock within a few days. If the wine is not in stock, we have adjusted our website so that you are still able to order more than we currently have in stock. In the unlikely event that we are unable...
Is my order insured?
Yes. All orders/shipments are insured. In case of damage, we provide a 100 percent satisfaction guarantee. 
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